SHIPPING & RETURNS
Shipments are made in accordance with Dr Sushi’s standard commercial practices via a carrier selected by Atlantis Bioscience Pte Ltd, unless otherwise agreed in writing between the parties. Delivery times are approximate but Atlantis Bioscience will use commercially reasonable efforts to complete delivery as set out on the Order acceptance confirmation.
RETURN & EXCHANGE POLICY
For Products purchased directly from Dr Sushi and its authorised distributors if the Product does not perform as described on the recipe sheet associated with the Product, Customer must notify Atlantis Bioscience within 14 days of delivery providing details of the relevant protocol used. Atlantis Bioscience will then examine details of Customer’s protocol to determine whether the problem is protocol related or Product related. For protocol-related problems, Atlantis Bioscience experts will provide reasonable independent advice. For Product-related problems, a replacement or refund will be offered as Customer’s sole remedy.